Refunds and right of withdrawal

Last updated: 2026-11-09

14-day right of withdrawal

If you are a consumer (a natural person buying outside a business purpose), you may withdraw from the contract within 14 days of buying a subscription without giving a reason (EU Consumer Rights Directive 2011/83/EU; Lithuanian Civil Code).

What this means in practice

By paying on the website you ask us to start the service immediately. If you then withdraw within 14 days, we refund you minus a proportionate amount for the period you have already used the service. Once the service has been fully provided (for example when the paid period has ended), the right of withdrawal no longer applies.

An annual plan starts with a 7-day free trial for first-time subscribers: cancel before it ends and you pay nothing.

How to withdraw

E-mail [email protected] with your account e-mail and a clear statement that you withdraw. You may use this text: "I withdraw from the contract for my stebi.me subscription. Account e-mail: …; order date: …". We refund by the same payment method no later than 14 days after receiving your notice.

Cancelling a subscription

You can cancel at any time — this stops renewal for the next period. The service stays active until the end of the paid period. We do not refund a period that has already begun, except under the right of withdrawal above or where the law requires it (for example if the service failed because of us).

Bought on the website: open "Manage subscription" in your account to cancel, change card or see invoices.
Bought in the app (App Store / Google Play): cancel in your Apple ID or Google Play subscriptions. Apple or Google handles the payment and refunds: ask at reportaproblem.apple.com or in Google Play help. We cannot cancel or refund a store purchase.